SHIPPING 

Pure Apotheca ships Australia wide including PO boxes. 

Pure Apotheca offers flat rate standard and express shipping options within Australia for all orders, calculated after any special offers and/or discounts have been applied at checkout. Cost of shipping is not included towards total order value. 

Standard Shipping - $15 

Express Shipping - $25 

Orders are usually shipped from our Summer Hill store within 1-2 business days, unless otherwise stated or if unforeseen delays occur such as store closure periods, natural disasters and public health emergencies. Orders placed on weekends, public holidays or store closure periods will usually be processed the next business day.

For standard shipping, please allow upto 3-7 business days for your parcel to arrive. For express shipping, please allow 1-3 business days for your parcel to arrive. 

We use Australia Post and other courier services with tracking provided to ensure your parcel gets to you as soon as possible. Delivery times may vary due to external factors beyond our control (e.g. peak postal periods, natural disasters, public health emergencies and store closures).

Please note, some exclusions to our flat rate shipping apply. Flat rate shipping does not does not apply to bulky items including (but not limited to) furniture, lamps and artwork, in which case, shipping will be calculated at checkout based on item weight and delivery postcode. Selected other items may also be excluded from the flat rate shipping offer. In this case it will be noted in the product description. 

Cost of shipping incurred on all orders is strictly non-refundable under any circumstance. 

We do not offer international shipping by default but may consider requests on a case-by-case basis.

Once an order has been marked as “Delivered” by the courier or Australia Post and is confirmed as having arrived at the correct address provided, Pure Apotheca is not responsible for any loss, theft, or damage that occurs after delivery. This includes circumstances where the parcel is left unattended (e.g. at the front door, letterbox, or building foyer) in accordance with standard delivery practices.  We strongly recommend selecting a secure delivery location and/or using tracking and delivery notifications provided by the courier. You may also request signature on delivery at checkout (where available) for added security.

If you have any questions about shipping please don't hesitate to get in touch. 

RETURNS, REFUNDS  & EXCHANGE POLICY 

We hope you love everything you purchase from us, but we understand there are certain circumstances where you may want to return or exchange a product. 

CHANGE OF MIND: 

Pure Apotheca accepts return or exchange of merchandise due to change of mind where an item is unused, in its original saleable condition, the item is in its original packaging (if applicable) with the original tags and labels still attached, provided this is within 7 days of delivery. All returns or exchanges must be accompanied with the original receipt as proof of purchase. 

Failure to notify Pure Apotheca of change of mind within a 7 day period from time of delivery will result in the customer being deemed to have accepted the goods and assuming liability for them and as such, a replacement, exchange or refund will not be offered under any circumstance. 

Please choose items carefully when purchasing. Please note, we do not offer exchange or refund due to change of mind on the following items unless the item is faulty:

FAULTY & DAMAGED ITEMS:

We understand how disappointing it is to receive a broken or damaged item. We aim to resolve such issues promptly and fairly, in line with your rights under Australian Consumer Law. Should your online order arrive damaged or be defective, please follows the steps below so we can help resolve any issues promptly. 

Pure Apotheca must be notified via email within 48 hours of delivery of the order. Please email a brief description or explanation with photos of the damage and packaging (both inside and outside) to hello@pureapotheca.com and a team member will be in contact with you to assist. Failure to notify Pure Apotheca of damages or faulty items within a 48 hour period from time of delivery will result in the customer being deemed to have accepted the goods and assuming liability for them and as such, a replacement or refund will not be offered under any circumstance. 

We’ll do our best to offer a suitable solution — whether that’s a refund, replacement or store credit —depending on the circumstances and availability. We aim to provide a response within 2 business days of receiving your claim.

Where items are received damaged in transit, we will review the issue and, depending on the nature of the damage and stock availability, may offer a refund, store credit, or replacement at our discretion.  

 Once we review the claim, we may offer one of the following:

• A replacement (if & where stock is available and appropriate)
• A store credit for the value of the damaged item
• A refund, if a replacement or store credit is not suitable or available

We take great care in packaging your items securely, but occasionally, products may be damaged during transit or arrive with a manufacturing fault. Please retain all original packaging until we advise you that it can be discarded, as it may be required for courier claims or insurance assessments. We are not responsible for courier delays or mishandling, but we will work with you to resolve the issue appropriately and fairly under Australian Consumer Law.  All orders are packed with care and dispatched using reputable courier services. Once dispatched, we are not in control of how parcels are handled in transit. We ask for your understanding and cooperation in lodging any necessary documentation to help us recover loss from our delivery partners.) We may waive the need to return the damaged item if it is not salvageable (e.g. shattered glass), but this is at our discretion.

Please note, all refunds strictly exclude the original shipping fee incurred for any orders placed. Sale and clearance items are not eligible for replacement. If you are returning faulty goods, return shipping is at your cost unless otherwise advised by us. Damage caused after delivery (e.g. during unpacking, misuse, or storage) is not covered. We reserve the right to request additional information or deny a refund or replacement if the claim is submitted outside the required timeframe or if the damage appears to have occurred after delivery.

DELIVERY OF FURNITURE & OTHER BULKY ITEMS

Furniture and bulky items are sold under specific terms due to their size, fragility, and delivery requirements. Please read this section carefully before purchasing.

We offer delivery of furniture and other bulky items Australia wide. We do not offer delivery of furniture and bulky items outside of Australia. Please note furniture and bulky items do not qualify for flat rate standard or flat rate express shipping; shipping rates will be calculated at checkout based on item size, weight and delivery postcode.

We do not accept returns or offer refunds for change of mind or incorrect selections of furniture and bulky items. Please ensure that you have reviewed the product dimensions and details carefully and that the items will fit in your intended space and through all doorways, lifts, and stairwells.

Please note that colours shown online are indicative only and may vary. Colours and textures shown online may vary slightly from the actual product due to lighting, screen settings, and natural material variation. Many of our furniture items are made with timber, rattan, marble, or other natural materials that will exhibit variation in grain, tone, and pattern. These natural characteristics are not faults but part of each piece's unique appeal.

As our furniture range is sold online only and not instore, colour samples or material swatches are not available. 

Delivery times vary by stock availability and by postcode. Please allow 1-2 weeks from time of ordering for delivery to occur, unless otherwise stated. Where an items is custom made to order, specific lead times or expected  stock availability dates will be listed in the product description and are subject to change and/or delays.

All furniture deliveries are to ground floor level only. If your delivery address requires stair access or elevator use, you are responsible for making suitable arrangements. Our couriers are not authorised to move items into your premises beyond the delivery point or assist with assembly.

You must inspect all furniture and bulky goods upon delivery. Any damage or issues must be reported to us within 48 hours following the delivery using the same claims process outlined under the Faulty & Damaged Items section. 

Please note, we are not liable for delays due to courier or manufacturer issues outside of our control.  You are responsible for arranging access and ensuring safe delivery into your space. If delivery fails due to inaccurate address details, lack of access, or absence at the time of delivery, re-delivery fees may apply. Please contact us prior to ordering if you have questions about furniture specifications, access concerns, or delivery logistics. We are happy to assist you in making an informed purchase.

We refer all customers to our Terms of Sales for further details and full policy terms, available at https://pureapotheca.com/pages/terms-of-sale