Shipping & Returns
SHIPPING
Pure Apotheca ships Australia wide.
Orders are usually shipped from our Summer Hill store within 1-2 business days.
We use a number of courier networks to ensure your parcel gets to you as soon as possible. Your order will be trackable with a unique tracking number emailed to you once your parcel has been collected from our store. For standard shipping, please allow upto 3-7 business days for your parcel to arrive. For express shipping, please allow 1-3 business days for your parcel to arrive.
Pure Apotheca offers free standard shipping within Australia for all orders over $200, calculated after any special offers and/or discounts have been applied at checkout. Cost of shipping is not included towards total order value.
Please note, some exclusions to free shipping apply. Free shipping does not apply to bulky items including furniture, lamps and artwork. Selected other items may also be excluded from the free shipping offer. In this case it will be noted in the product description. Our free shipping offer does not apply to orders where a customer has selected express shipping.
For orders under $200, the cost of shipping is calculated at the time of checkout based on the weight and size of your items, and their destination.
Cost of shipping incurred on all orders is strictly non-refundable under any circumstance.
If you have any questions about shipping please don't hesitate to get in touch.
RETURNS, REFUNDS & EXCHANGE POLICY
We hope you love everything you purchase from us, but we understand there are certain circumstances where you may want to return a product.CHANGE OF MIND:
Pure Apotheca accepts return or exchange of merchandise due to change of mind where an item is in a saleable condition, with the original tags and labels still attached, the item is in its original packaging (if applicable), and the item is unused and as sold within 7 days of purchase. All returns or exchanges must be accompanied with the original receipt as proof of purchase.
Please choose items carefully when purchasing. Please note, we do not offer exchange or refund due to change of mind on the following items unless the item is faulty:
- Soft furnishings including (but not limited to) rugs, pillows, cushions, towels, soft toys and throws.
- Furniture and lighting
- Perishable items including food, drinks and hampers
- Personal care items
- Earrings
- Vintage or reclaimed items. These are one off pieces and are sold in “as-is-condition".
- Custom made, personalised or made to order items
- Sale items
- Gift Cards
1) Please email us at hello@pureapotheca.com outlining the items to be returned and the reason before returning any items. If an item is damaged or faulty please include images if possible of the damaged goods and images of both the inside and outside of all packaging. All packaging must be retained by the customer until otherwise notified that it can be discarded by Pure Apotheca, as in some instances, assessment of original packaging is required by our courier companies to assist us with returns.
2) Once approved, please send items to:
Pure Apotheca, 116 Smith Street, Summer Hill, NSW 2130.
Please include your Proof of Purchase with your goods.
3) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
FAULTY & DAMAGED ITEMS:
Should your online order arrive damaged or be defective, Pure Apotheca must be notified via email within 48 hours of delivery of the order. Please email a full description with photos to hello@pureapotheca.com and a team member will be in contact with you to assist.
Failure to notify Pure Apotheca of damages or faulty items within a 48 hour period from time of delivery will result in the customer being deemed to have accepted the goods and assuming liability for them and as such, a replacement or refund will not be offered under any circumstance.
If goods are returned damaged or faulty due to manufacturers defects, Pure Apotheca wherever possible will endeavour to replace the goods to the customers satisfaction. Replacements are not able to be offered on sale or clearance items. Should Pure Apotheca not be able to replace the goods, a full refund of the item's purchase price or credit note will be offered to the customer. Please note, the initial cost of shipping originally incurred for all orders placed is strictly non refundable under any circumstance.
Customers are to return any faulty or damaged items in its original condition and packaging at their own postage or courier expense. Please return items to our Summer Hill store located at 116 Smith Street, Summer Hill NSW 2130. If returning an item over $50, customers are strongly advised to consider using a trackable shipping service or purchasing shipping insurance as Pure Apotheca cannot guarantee receival of returned items.
DELIVERY OF FURNITURE & OTHER BULKY ITEMS
We offer delivery of furniture and other bulky items Australia wide. We do not offer delivery of furniture and bulky items outside of Australia. Please note furniture and bulky items do not qualify for free shipping; shipping rates will be calculated at checkout.
We do not accept returns for “change of mind” or “incorrect items purchased”. Please ensure you review the item’s details online thoroughly before purchasing. Please note that colours shown online are indicative only and may vary.
As our furniture range is sold online only and not instore, colour samples or material swatches are not available.
Despite every effort to provide accurate images of each product's colour, actual product colour may vary from the images shown. Every monitor or mobile display has a different capability to display colours, and every individual may see these colours differently. In addition, lighting conditions at the time the photo was taken can also affect an image's colour.
We do our best to ensure that our photos are as true to colour as possible. Timber and certain materials which are natural products including (but not limited to) marble, stone, bone, cane, rattan and other handmade items may have variations from product to product and thus may not appear exactly the same as images shown. Due to inconsistencies of various monitors, lighting sources, digital photography and we cannot guarantee that the colour you see on your screen accurately portrays the true colour of the product. Screen images are intended as a guide only and should not be regarded as absolutely correct.
Pure Apotheca will not accept responsibility for any colour differences that are not factory faults. In purchasing from Pure Apotheca you agree to accept the small risk that there will be a slight variation between the actual colour and the representation on our website.
Delivery times vary by stock availability and by postcode. Please allow 1-2 weeks from time of ordering for delivery to occur, unless otherwise stated. Where an items is custom made to order, specific lead times or expected stock availability dates will be listed in the product description and are subject to change and/or delays.
Delivery times and specific delivery windows are not able to be allocated and customers should be at home to accept the delivery on the expected delivery date provided through the tracking details on each order. Delivery will only be made to ground floor of the nominated delivery address. Customers should be mindful of product weight and dimensions if needing to move furniture or bulky items onto other floor levels and would need to arrange safe lifting of this themselves as our couriers are unable to assist in this means. Pure Apotheca will not be held liable for delays or changes with respect to stock availability dates determined by the manufacturer as this is outside of our control.